Dickey’s Frequently Asked Questions
Top Common Questions :
How can I find your menu online?
What should I do if I didn’t receive my confirmation e-mail after I placed my online order?
What if my delivery order is not correct?
What if my delivery order is missing items?
How can I request a refund?
Delivery:
Are there additional delivery costs?
Can I schedule my delivery time for later?
Can I change my order after it has been submitted?
Can I cancel my delivery after I’ve submitted my order?
What if my delivery order is inaccurate?
What if my delivery order is missing items?
Who should I contact if I have a delivery issue?
Who do I contact regarding delivery payment issues, including a refund request?
Does Dickey’s deliver our food if I order through their website or mobile app?
Gift Cards:
Where can I buy gift cards?
How can I check my gift card balance?
Do you offer eGift Cards?
Where can I use my gift card?
Are Gift Cards Refundable?
What do I do if my gift card is lost or stolen?
Refunds:
How can I request a refund?
Where is my refund?
Big Yellow Cup Rewards:
What is Big Yellow Cup Rewards?
How does the Big Yellow Cup Rewards program work?
How do I participate in Big Yellow Cup Rewards?
Do I need the Dickey's app if I'm signed up for online ordering?
What do I get for joining Big Yellow Cup Rewards?
How do I become a Big Yellow Cup Rewards member?
I signed up! Where's my reward?
How do I use a reward I have earned?
Can I choose when to redeem my rewards?
Where can I redeem my rewards?
What if I forget to enter a receipt for points?
Where are my points?
Will my points expire?
Will I earn points if I place an order on a 3rd Party app or website?
Will I earn points for my catering orders?
Does Dickey's have a birthday reward?
Can I use multiple rewards at once?
Can anyone become a Big Yellow Cup Rewards member?
Is there a cost to join Big Yellow Cup Rewards?
Will I earn points if I purchase a Dickey's gift card?
How often can I redeem a reward?
What if I have rewards but I don't live near a Dickey's?
Can I have more than one Big Yellow Cup Rewards account?
My app keeps freezing or crashing - What do I do?
I'm having problems and don't see the answer here.
How many points do I need to redeem?
Catering:
How Can I Place a Barbecue Catering Order?
What Type of Events Do You Cater For?
Do You Offer Full-Service Barbecue Catering?
How Far in Advance Do I Need to Place a Barbecue Catering Order?
Can I Customize My Barbecue Catering Order?
How is the Barbecue Delivered and Presented?
Can I Pick Up My Barbecue Catering Order?
What if I Need Help Planning My Event?
What if I Need to Make Changes to My Barbecue Catering Order After It’s Been Placed?
How is Payment Handled for Barbecue Catering Orders?
What Else is Included With My Barbecue Catering?
Are There Any Minimums for Barbecue Catering?
What if I Have Other Questions or Concerns Not Covered Here?
What is Included With Full-Service Barbecue Buffett Catering?
What is the Portion Size Per Person for Full-Service Barbecue Buffett Catering?